Effective Date: 28 January 2025
At AZ SHOESTEP, we want you to be satisfied with your purchase. If you’re not completely happy, we’ve made our return and exchange process simple and convenient.

1. Eligibility for Returns
Customers have 7 days from the date of delivery to initiate a return or exchange. To qualify:
The item must be unworn, undamaged, and in its original packaging with all tags attached.
Proof of purchase (receipt or order confirmation) is required.

2. Return & Exchange Options
Option 1: In-Store Return and Exchange
Visit our store within 7 days of delivery to return the item.
You may select another item of equal or greater value by paying the difference.

Option 2: Paid Exchange via AZ Express
For a fee of Rs 75, AZ Express will process the exchange.
We will collect the original item and deliver a replacement in a different size.
Important: The decision to exchange for another size must be made within the 7-day return window.

3. Important Notes
Exchanges are subject to product availability.
Delivery and return processing will be handled exclusively by AZ Express to ensure efficient service.
Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

4. How to Request a Return or Exchange
To initiate a return or exchange, contact us at:
Email: Hello@azshoes.mu
Phone: (230) 59183905
Our team will guide you through the process and schedule a pick-up if required.

5. Non-Returnable Items
The following items cannot be returned or exchanged:
Final sale items.
Gift cards.
Items that show signs of wear, damage, or alterations.

6. Refunds
AZ SHOESTEP does not offer refunds. Returns and exchanges can only be made for replacement products or store credit, where applicable.

7. Our Commitment
At AZ SHOESTEP, your satisfaction is our priority. We aim to make every return or exchange hassle-free, so you can shop with confidence.

For further questions, feel free to reach out to us.